Budget Request 2019-2020
Detailed Decision Package


Finance
Monthly Billing
1 FTE and printing/mailing costs
Background
Currently, the City bills water, sewer, stormwater, garbage and recycling every other month. These bills can become large for some families especially in summer months or if a home has an undetected leak. For some families, a missed bill can compound the situation with four months due with associated penalties.
Current situation
To bill every other month, the City has 4 utility maintenance workers read meters with an automated drive-by device or manually 6 times a year. One Finance staff member loads the reads into the Springbrook Utility Billing software module. Bills are compiled and mailed by a third-party printer vendor. Delinquent bills are mailed six times a year followed with a disconnection for non-payment.
Proposed solution
Council’s directed staff to determine the costs to provide monthly billing as improved service delivery. Staff priced additional print costs to be approximately $78,000 annually and staff time in Finance would require one more staff member to assist with bill preparation and customer service with the household growth in the City. These costs would be prorated and paid by respective utility rates.
Expenditure Calculations and Assumptions